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Warranty Coordinator

Job Title: Warranty Coordinator

Department: Global Customer Support

Team: Warranty

 

Scope of Work

  • Handle and coordinate overall warranty claims, including registration, maintenance, and CRM queue management in Dynamics 365.
  • Manage customer communications and support activities related to warranty, services, spare parts, and export compliance screening.
  • Coordinate service-related activities, including engineers' assignments, travel, and shipment, in accordance with valid procedures.
  • Prepare and manage invoices, payments, collections, and reports through the ERP system.
  • Collaborate with Global Customer Support (GCS) warranty teams across multiple regions through daily coordination calls and weekly meetings.
  • Manage case handovers to overseas teams with clear summaries and action items.
  • Support cross-team activities and carry out domestic and international travel as needed, in accordance with valid procedures.
  • Perform other administrative duties as assigned by the team manager.


Qualifications

(Required)

  • Bachelor's degree (4-year university) or equivalent
  • Fluent in spoken and written English, with the ability to communicate confidently with global customers and colleagues
  • Good time management skills and ability to handle multiple tasks simultaneously in a fast-paced environment
  • Strong communication and interpersonal skills, with a service-minded and customer-focused attitude
  • Willing and motivated to engage in worldwide support activities, including occasional international travel

(Preferred)

  • Experience in a related industry (entry-level candidates are also welcome to apply)
  • Familiarity with Microsoft Office applications (e.g., Excel, Outlook, Teams)
  • Experience in customer support, service coordination, or the shipbuilding/maritime industry

Key Expectations

  • Take full ownership of assigned warranty cases and administrative tasks, managing them proactively with a high level of accountability.
  • Communicate clearly and professionally with team members, customers, and stakeholders across different time zones and cultural backgrounds.
  • Build good working relationships and integrate smoothly with existing team members.
  • Support cross-team and cross-regional collaboration, contributing to a positive and inclusive working environment.
  • Maintain a positive mindset and proactive attitude toward continuous improvement in daily work.

 

Working Location: Kongsberg Maritime Korea, Jeonggwan Office


How to Apply

  • Please apply by clicking the “Send application / Apply now” button at the top right of this page.
  • Please attach your CV in English as a separate file. (Mandatory)
  • If you enter your email address at the bottom of the application form, you will be able to edit your application until the applicable closing date.

Application Deadline

  • Internal applicants: 17 November 2026
  • External applicants: 24 November 2026

 

For further information, please contact:

  • Job-related inquiries: Mr. Nam Ki Ho, Team Manager – Warranty
  • Application-related inquiries: HR Korea (mb309.kmkor.hr@km.kongsberg.com)