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Technical Advisor

Job Title: Technical Advisor

Department: Global Customer Support

Team: Warranty

 

Scope of Work

  • Handle and coordinate overall warranty claims for Automation-based products, managing and tracking claims through Dynamics 365.
  • Provide timely and appropriate technical support to internal and external customers, including close collaboration with the service team.
  • Deliver both remote and onboard (on-site) technical support to customers as needed.
  • Analyze critical and recurring warranty issues by category and priority to identify trends and support product quality improvement.
  • Share technical insights, experience, and information with the Global Customer Support (GCS) network and engineering teams worldwide.
  • Participate in global warranty meetings, contributing regional updates and technical insights.
  • Perform other related duties as assigned by the team manager.

Qualifications

(Required)

  • Bachelor's degree (4-year university) or higher in a related engineering major
  • Fluent in spoken and written English, with the ability to understand and prepare technical documentation
  • Strong analytical skills, with the ability to assess and prioritize recurring technical issues
  • Strong time management and multitasking abilities in fast-paced environments
  • Willingness and motivation to support global operations, including onboard visits and international travel

(Preferred)

  • 3+ years of relevant experience (entry-level candidates are also welcome to apply)
  • Experience and competence in Integrated Automation System (IAS) products
  • Relevant experience in the maritime or shipbuilding industry


Key Expectations

  • Take full ownership of assigned warranty cases, managing tasks proactively and delivering outcomes with a high level of accountability.
  • Communicate clearly and professionally with team members, customers, and other stakeholders to ensure effective collaboration.
  • Work collaboratively within the team by sharing technical insights and supporting colleagues in a positive, inclusive environment.
  • Maintain a customer-focused, service-oriented mindset in all interactions.
  • Demonstrate a continuous improvement mindset by actively developing technical skills and seeking ways to enhance processes and work quality.

 

Working Location: Kongsberg Maritime Korea, Jeonggwan Office

How to Apply

  • Please apply by clicking the “Send application / Apply now” button at the top right of this page.
  • Please attach your CV in English as a separate file. (Mandatory)
  • If you enter your email address at the bottom of the application form, you will be able to edit your application until the applicable closing date.

Application Deadline

  • Internal applicants: 17 November 2026
  • External applicants: 24 November 2026

 

For further information, please contact:

  • Job-related inquiries: Mr. Nam Ki Ho, Team Manager – Warranty
  • Application-related inquiries: HR Korea (mb309.kmkor.hr@km.kongsberg.com)