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Service Technical Product Manager

An exciting opportunity has arisen for a Service Technical Product Manager at Kongsberg Maritime. In this role, you will join Global Customer Support (GCS) Thrusters, based in Ulsteinvik, Norway.

You will act as the technical authority for assigned products within the GCS Thrusters portfolio, supporting them throughout their full lifecycle – from development to obsolescence.

In the position of Service Technical Product Manager, you will work closely with colleagues across sales, engineering, spares, workshop, product management, and product development, as well as with our customers.

Through collaboration across teams and locations, you will help ensure technical integrity, high quality, lifecycle support, and continuous improvement of our products in operation worldwide.

You will become part of a multidisciplinary and highly competent work environment where knowledge is shared, different perspectives are valued, and people support each other to succeed.


Key Accountabilitiea

  • Act as the technical authority for assigned products and contribute engineering expertise that keeps our thruster products reliable and trusted.
  • Manage and coordinate refit and retrofit activities with structured pre-engineering and engineering activities.
  • Be a valued technical partner across sales, engineering, service, spares, workshops, product management, and product development.
  • Drive and support improvement initiatives that enhance products, processes, and customer experience throughout the product lifecycle.
  • Promote high-quality standards and help ensure that we work consistently with our processes.
  • Support incident investigations and product safety reviews with clarity and constructive collaboration.
  • Create and Ensure that engineering documentation and product knowledge are accurate, accessible, and maintained throughout the product lifecycle.
  • Collaborate across Global Customer Support to help deliver ongoing projects and strategic initiatives.
  • Represent the product with confidence — internally and externally — while staying open, humble, and curious.
  • Act with ownership, reliability, and integrity in a dynamic environment.
     

Qualifications and experience

  • Bachelor’s or Master’s degree in engineering, or equivalent relevant experience
  • Broad technical knowledge and experience within one or more of the following areas:
    • Mechanical engineering
    • Hydraulics and machinery systems
    • Technical project management
    • Product lifecycle
  • Minimum 6+ years of relevant industry experience
  • Experience from the maritime industry is an advantage
  • Strong technical judgement with the ability to analyse complex technical and operational issues
  • Good verbal and written communication skills in English and Norwegian
  • Ability to collaborate effectively across functions, disciplines, locations, and organisational levels

You are able to

  • Work well with others, share knowledge openly, and build strong working relationships across teams, disciplines, and locations. You contribute positively to team success and help make complex tasks manageable through collaboration and mutual support.
  • Take initiative, follow tasks through to completion, and take responsibility for outcomes. You work independently when needed, take ownership of technical matters within your area of responsibility, and know when to involve others to reach safe and well-founded decisions.
  • Work in a structured and systematic manner, planning ahead, setting clear priorities, and balancing short-term operational needs with long-term product objectives.
  • Analyse complex technical and operational challenges, assess technical risks, and apply sound engineering judgement. You are comfortable working through uncertainty, drawing conclusions from available information, and ensuring that lessons learned are captured and used to improve products and ways of working.
  • Communicate clearly and effectively with a wide range of stakeholders, from engineers and service personnel to customers, suppliers, and classification societies. You ask good questions, adapt your communication to the audience, and help transform technical complexity into shared understanding and sound decisions.
  • Apply strong technical judgement and practical problem-solving skills. You enjoy understanding requirements, assessing technical feasibility, involving relevant specialists when required, and helping define robust and efficient solutions that others can successfully implement.
  • Take a proactive approach to continuous improvement by identifying opportunities based on operational experience, technical insights, and customer feedback. You work systematically to translate ideas into tangible improvements to products, processes, and customer experience.
  • Understand the importance of established processes and quality standards and apply them with sound judgement. You help safeguard safety, reliability, quality, and customer trust while maintaining a practical and solution-oriented approach.
  • Create clarity through structured documentation, technical reports, calculations, product information, and the capture of technical decisions and lessons learned. You help ensure that important knowledge remains accessible and valuable throughout the product lifecycle.
  • Demonstrate curiosity and a growth mindset, continuously developing new competencies and expanding your product and technical expertise over time.

We recognize that no candidate will bring experience from every aspect of this role. If you have a solid technical foundation, strong problem-solving skills, and the motivation to learn, we encourage you to apply.

Interested in knowing more? Contact
Terje Mehl Willumsen: +47 93015763

Worklocation:
Ulsteinvik


Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.