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Key Support Engineer - Digital Performance

Kongsberg Maritime is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation, and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

What we can offer you:

  • Competitive compensation packages
  • Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
  • Fully subsidized dental and vision coverage
  • Up to 5% employer match program
  • Flexibility with Paid Time Off
  • Career growth opportunities
  • Safe and collaborative culture

Our Americas division is responsible for Kongsberg Maritimes services, upgrades, and support in the aftermarket. Our 2,300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30,000 installations, we ensure cost-efficient delivery of services, upgrades, and spare parts to secure availability and predictability to our customers.

We are looking for a collaborative and determined Key Support Engineer - Digital Performance.

Key Accountabilities:

  • Facilitate a secure transition to Industry 4.0. by supporting the implementation of innovative industrial data solutions using state-of-the-art technology to support Kongsberg Maritime’s operations as a provider of equipment, associated hardware, software and services to the marine industry.
  • Conduct technical pre-sales studies for vessel-related projects and utilize knowledge of vessel data digitalization and vessel data acquisition and visualization systems to support the installation and configuration of software and hardware solutions developed for our customers and utilized on board their vessels.
  • Work in close cooperation with our customers, participate in client technical meetings, and have close contact with key technical stakeholders for the operating fleet, to ensure excellent customer experience with digital solutions.
  • Facilitate communication on support cases involving digital support platforms and cross-functional technical teams.
  • Understand customers’ operational needs in connection to digital solutions and raise leads to the correct stakeholders within the organization.
  • Handle core cloud services, digital solutions and open digital ecosystem.
  • Support lessons learned and share the learning within the team and the organization.


Qualifications and experience:

  • Bachelor’s degree in Computer Science, Electronic Engineering, Electronics and Automation or related field of study.
  • Five (5) years’ experience in developing dashboards for vessel data digitalization, conducting technical pre-studies for vessel-related projects, and participating in technical meetings with clients including five (5) years of experience with cloud solutions and Microsoft Azure and in designing and implementing vessel data acquisition and visualization systems using industrial communication protocols (e.g., Modbus, NMEA, OPC-UA) and dashboard platforms (e.g., Power BI, Grafana, or similar) to enable real-time monitoring and decision-making support for maritime operations.

Travel Requirements:

  • Work Location: 2050 W. Sam Houston Parkway S., Suite 900, Houston, Texas, 77042, United States and various unanticipated locations throughout the U.S. and offshore.
  • 15% domestic, international and offshore travel required to visit customer sites, shipyards, ports, offshore vessels, and project locations where Kongsberg Maritime systems are installed to provide operational and technical support. Travel can be on short notice. Travel offshore to offshore vessels will by helicopter and crew boats, in line with maritime operational standards.


Kongsberg Maritime provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

Apply online at https://www.kongsbergmaritime.com/careers/.  Must include Job Code: KE-SU-EN2026 on resume and cover letter.